Responsibilities

• Key Responsibilities
  Reception Management:

  • Greet and welcome visitors, clients, and guests professionally.
  • Manage front desk operations and maintain a presentable reception area.
  • Register visitor details and issue visitor passes when required.

  Call & Communication Handling;

  • Answer and direct incoming calls to appropriate departments.
  • Handle inquiries via phone, email, and walk-in visitors.
  • Take accurate messages and ensure timely communication.

  Office Management Support:

  • Monitor office supplies and coordinate replenishment.
  • Coordinate with vendors, cleaners, and facility service providers.
  • Ensure reception and common areas remain clean and organized.

  Customer Service:

  • Provide basic information about company services to visitors.
  • Handle complaints or direct concerns to the relevant department.
  • Maintain high standards of customer service and professionalism.

  Administrative Support:

  • Manage incoming and outgoing correspondence, courier services, and mail distribution.
  • Provide general administrative assistance to departments.
  • Maintain office records, files, and contact databases.

  Meeting & Office Coordination:

  • Schedule meeting rooms and coordinate appointments.
  • Assist in organizing meetings, interviews, and office events.
  • Support HR/Admin in onboarding activities and documentation.

  Key Performance Indicators (KPIs)

  • Visitor and customer satisfaction
  • Professional reception management
  • Response time to inquiries
  • Call handling efficiency
  • Accuracy of administrative support