National Electronic Labour Exchange

Customer Service Representative

Customer Support FCT Jul 14, 2023 (NGN) 0 - 0 / Monthly

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Job Description

Excel and Grace Consulting is a key player in financial & business consulting, providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.

Responsibilities

Job Location: Kado, Abuja (FCT)
Employment Type: Full-time

Job Description
- Recieve Guests and provide introductory information to new customers
- Answer incoming calls and redirect them.
- Follow up on queries and give feedback to clients
- Collect client feedback for management
- Attend to customer via phone calls and social media platforms
- Handle customer service issue and escalate to proper authority
- Assist in performing admin duties as may be assigned

Education + Experience

Requirements
- A minimum of 1 year of proven experience in a similar role.
- Good understanding of customer service best practices.
- Strong knowledge of MS Office programs.
- Superb written and verbal communication skills.
- Excellent organizational and multi-tasking abilities.
- Admin experience is an added advantage
- Social media savvy.
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Position and Location as the subject of the (E.g Customer Service - Kado).