National Electronic Labour Exchange
Customer Service Representative
Job Description
Excel and Grace Consulting is a key player in financial & business consulting, providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.
Responsibilities
Job Location: Kado, Abuja (FCT)
Employment Type: Full-timeJob Description
- Recieve Guests and provide introductory information to new customers
- Answer incoming calls and redirect them.
- Follow up on queries and give feedback to clients
- Collect client feedback for management
- Attend to customer via phone calls and social media platforms
- Handle customer service issue and escalate to proper authority
- Assist in performing admin duties as may be assigned
Education + Experience
Requirements
- A minimum of 1 year of proven experience in a similar role.
- Good understanding of customer service best practices.
- Strong knowledge of MS Office programs.
- Superb written and verbal communication skills.
- Excellent organizational and multi-tasking abilities.
- Admin experience is an added advantage
- Social media savvy.
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Position and Location as the subject of the (E.g Customer Service - Kado).
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Job Overview
- Date Posted: Jul 14, 2023
- Job Location (State): FCT
- Salary Offer: (NGN) 0 - 0 / Monthly
- Application Deadline: Aug 12, 2023
- Gender: Not required
- Qualification Bachelors
- Experience: 1 Year
- Employment Status: Full-time
Bachelors
About the Company
- Company Name: National Electronic Labour Exchange
- Address:Central Business District
- Website:https://www.nelex.gov.ng
- Email:[email protected]