National Electronic Labour Exchange
Customer Relations Officer
Job Description
Joliepay Digital Services is a pioneering fintech and digital services company committed to revolutionizing the financial landscape in Nigeria. With a focus on innovation, financial inclusion, and customer-centricity, we aim to empower individuals and businesses with secure, accessible, and personalized digital financial solutions. We help you make payments for services you enjoy right from the comfort of your home or office. The experience of total convenience, fast service delivery and easy payment is just at your fingertips.
Job Title: Customer Relations Officer
Location: Ibadan, Oyo
Employment Type: Full-time
Job Description
- A Customer Relations Officer is responsible for building and maintaining positive relationships between an organization and its customers or clients.
- This role is pivotal in ensuring high levels of customer satisfaction, resolving issues, and addressing inquiries promptly and professionally. Customer Relations Officers play a crucial part in enhancing the organization's reputation and retaining loyal customers.
Responsibilities
Responsibilities
- Customer Support: Provide prompt and courteous responses to customer inquiries, including phone calls, emails, and online messages.
- Maintaining Records: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions.
- Customer Retention: Implement strategies and initiatives to retain and strengthen relationships with existing customers.
- Upselling and Cross-selling: Identify opportunities to upsell or cross-sell products or services to customers to increase sales and revenue.
- Client Onboarding: Assist in the onboarding process for new clients, ensuring they are well-informed about the company's offerings.
- Escalation Management: Manage and escalate complex or unresolved issues to higher levels of authority for resolution.
- Complaint Resolution: Address customer concerns, complaints, and issues in a professional and efficient manner, striving for satisfactory resolutions.
- Information Sharing: Disseminate information about products, services, policies, and promotions to customers.
- Order Processing: Assist customers with placing orders, processing returns, and tracking deliveries.
- Feedback Collection: Gather and record customer feedback and suggestions, sharing relevant insights with the management team.
- Feedback Reporting: Prepare regular reports on customer feedback, complaints, and common issues for management review.
Education + Experience
Requirements
Education:- A Bachelor's Degree in Business, Marketing, Communication, or a related field is preferred but not always required. Relevant certifications in customer service can be an asset.
Experience:
- Previous experience in customer service, client relations, or a related field.
- Demonstrated skills in handling customer inquiries and complaints.
Technical Skills:
- Proficiency in customer service software, helpdesk systems, and customer relationship management (CRM) tools.
- Strong computer skills for communication and data entry e.g Ms Word, Ms Excel etc
Soft Skills:
- Excellent interpersonal and communication skills, both written and verbal.
- Adaptability to changing situations and customer needs.
- Patience and empathy when dealing with customer concerns.
- Problem-solving abilities to address and resolve customer issues effectively.
Knowledge:
- Understanding of customer service principles and best practices.
- Familiarity with the company's products, services, policies, and procedures.
Optional Skills:
- Multilingual proficiency can be valuable for addressing customers from diverse backgrounds.
- Knowledge of industry-specific terminology and regulations, if applicable.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the emailApplication Deadline 20th December, 2023.
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Job Overview
- Date Posted: Dec 3, 2023
- Job Location (Country):Nigeria
- Job Location (State): Oyo
- Salary Offer: (NGN) 0 - 0 / Monthly
- Application Deadline: Dec 19, 2023
- Gender: Not required
- Qualification Bachelors
- Experience: 4 Year
- Employment Status: Full-time
Bachelors
About the Company
- Company Name: National Electronic Labour Exchange
- Address:Central Business District
- Website:https://www.nelex.gov.ng
- Email:[email protected]