National Electronic Labour Exchange
Customer Support Officer
Job Description
Velox Real Estate and Investment Limited, a real estate company situated in Port Harcourt, is recruiting suitable candidates
Responsibilities
Job Title: Customer Support Officer
Location: Rukpokwu-Eliozu, Port-Harcourt - Rivers
Employment Type: Full-timeJob Description
- Respond promptly to customer inquiries via phone, email, and via any other means.
- Stay updated on product knowledge, company policies, and industry trends.
- Assist in creating and updating customer support documentation, including FAQs and knowledge base articles.
- Uphold company values and policies while delivering excellent customer service.
- Acknowledge and resolve customer complaints or issues in a timely and professional manner.
- Provide product information, technical support, and troubleshooting assistance to customers.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Identify and report trends in customer feedback to improve products and services.
- Provide feedback on customer pain points and suggest improvements to enhance the customer experience.
Education + Experience
Qualifications
- Candidates should possess a Bachelor's Degree qualification with 2 - 3 years work experience.
- Patience, empathy, and a genuine desire to help customers.
- Proven experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and a customer-centric mindset.
- Ability to multitask and work efficiently in a fast-paced environment.
How to Apply
Interested and qualified candidates should send a copy of their CV and cover letter as one document to: [email protected] using the Job Title as the subject of the email.Application Deadline 24th November, 2023.
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Job Overview
- Date Posted: Nov 7, 2023
- Job Location (Country):Nigeria
- Job Location (State): Rivers
- Salary Offer: (NGN) 0 - 0 / Monthly
- Application Deadline: Nov 23, 2023
- Gender: Not required
- Qualification Bachelors/HND
- Experience: 3 Year
- Employment Status: Full-time
Bachelors/HND
About the Company
- Company Name: National Electronic Labour Exchange
- Address:Central Business District
- Website:https://www.nelex.gov.ng
- Email:[email protected]