National Electronic Labour Exchange
Customer Service
Job Description
Parcel Exchange is a real-time online trading platform and access to a large community of members where independent owner drivers, courier companies, forwarders, transport companies, retailers and online shops post their availability status on a minute-by-minute basis. The platform allows members to post available loads, journey information and real time vehicle availability status, the system then matches available vehicles (using location/size/availability) with the load requirement and instantly sends a notification via email or SMS to members.
Responsibilities
- Ensure prompt response to customers' requests and enquiries at all times and across all channels
- Monitor and maintain customer database.
- Ensure customer satisfaction and provide professional customer support.
- Escalate customer complaints/enquiries and other observations to relevant personnel as appropriate
- Train Carriers and Sales Representative on parcel Exchange Applications and Assist clients to Upload Product seamslessly
- Make Outbounds Calls to our clients.
- Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
- Enlighten customers about the company's products and services aimed at promoting customer satisfaction and continuous patronage
- Provide first-level technical support services.
Education + Experience
Qualifications
- Candidates should possess minimum of an OND qualification with 0 - 2 years of relevant work experience.
- She must Reside Around isolo,oshodi and mushin Lagos
- She must be good with micrsoft Excel,word and others.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email.
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Job Overview
- Date Posted: Jul 2, 2023
- Job Location (State): Lagos
- Salary Offer: (NGN) 0 - 0 / Monthly
- Application Deadline: Aug 14, 2023
- Gender: Not required
- Qualification Diploma
- Experience: 2 Year
- Employment Status: Full-time
Diploma
About the Company
- Company Name: National Electronic Labour Exchange
- Address:Central Business District
- Website:https://www.nelex.gov.ng
- Email:[email protected]