National Electronic Labour Exchange

Relationship Officer

Customer Support Rivers Aug 17, 2023 (NGN) 0 - 0 / Monthly

Apply

Job Description

Choice Talents NG is Nigeria’s preferred talents management company. Our goal is to help build successful businesses through effective talent, resource and process management.

Responsibilities

- Handle calls, requests and complaints from customers
- Respond to customer inquiries via phone, email, and live chat
- Provide customer service and support to ensure customer satisfaction
- Keep customers informed of order status and delivery schedule
- Provide information and support to customers on products
- Manage returns and exchanges and report to Quality Control and Logistics and Fulfillment Officer
- Identify and escalate complex customer complaints to the Operations and Admin Supervisor
- Follow up on customers to get products and delivery feedback
- Document customer interactions (e.g., loyalty program) and update customer accounts
- Communicate customer’s requests and feedback to the required team
- Send out weekly, monthly, and yearly reports on customer satisfaction and feedback to the Operations and Admin Supervisor
- Perform any other tasks assigned.

Education + Experience

Requirements
- B.Sc / HND in Mass Communication or related field.
- 2-4 years of experience as a Customer Service Officer or similar role
- Must have a pleasant and professional phone presence
- Must be willing to work long hours and be very responsive
- Must be detailed oriented
- Must have a patient and proactive attitude
- Must demonstrate a high level of confidentiality, professionalism, and sound judgement
- Ability to handle and resolve customer complaints
- Display interest in keeping up to date with introduction of new policies and laws
- Must have the ability to navigate stressful situations.
Method of Application
Interested and qualified candidates should send their CV and Applications to: [email protected] using the Job Position as the subject of the email.