Responsibilities

• 1. Customer Support:

  - Answer customer inquiries professionally via phone, email, WhatsApp, Instagram, and Telegram.

  - Handle and resolve customer complaints promptly.

  - Ensure all customer interactions are logged and tracked in the CRM system.

   

  2. Administrative Duties:

  - Assign tasks or client requests to senior officers for follow-up.

  - Schedule and manage appointments for internal and external stakeholders.

  - Maintain and update customer records in CRM and Google Sheets.

   

  3. Digital Community Management:

  - Monitor and engage with the community on social media platforms (Instagram, Telegram, WhatsApp).

  - Create and implement strategies to enhance customer engagement.

   

  4. Content Creation and Management:

  - Develop, edit, and post video content for marketing and customer engagement purposes and forward to social media manager.

  5. Software Utilization:

  - Use CRM software effectively to track customer interactions and maintain relationships.

  - Utilize accounting software to assist with financial or customer-related reporting.

  - Manage and analyze data using Google Sheets to generate actionable insights.

  6. Communication and Coordination:

  - Serve as the primary point of contact for customer queries and feedback.

  - Coordinate with different teams to ensure seamless delivery of services.

  - Communicate effectively, demonstrating excellent written and verbal skills.