Responsibilities

• Job Description

   

  • Plan and direct day to day operational activities of the branch.
  • Liaise with General Manager to develop business strategies that will attract new customers, expand store traffic, and enhance profitability towards achieving set target.
  • Supervise the activities of the Floor Manager and all heads of department, also, communicate with cleaning and security agents on the performance of their employees.
  • Handling the process for product swap and customer cash refunds.
  • Ensure all employees in the branch deliver excellent customer service at all times to enhance customer satisfaction.
  • Ensure all employees are properly dresses and presentable at all times depicting morals and the organizational standard.
  • Monitor sales trends of different products and motivate the team to drive sales to meet sales objectives
  • Foster positive environment and ensure customer satisfaction by responding to customer complaints and resolving customers concerns in a professional manner.
  • Ensure store compliance with health and safety regulations and must be familiar with all other industry’s rules and regulation.
  • Develop and arrange promotional material i.e. In-store displays that will promote sales, and manage product discount process.
  • Liaise with government regulatory agencies and ensure timely compliance.
  • Monitor inventory levels and ensure that items ordered are supplied on time to avoid stock-out on the shop floor.
  • Communicate any new policies and relevant information to all employee in the branch, giving correction and advice, and also receiving feedbacks and questions concerning their challenges as it relates to their job and any other relevant issues. Relate the outcome of such meetings to Management including suggestion/recommendation.
  • Issue queries to employee who violate the company’s policy and forward the query issued and response received with your recommendation to the Human Resource Manager through the GM.
  • Review duty roster to ensure adequate manning of every section and department. Monitor staff attendance and report lateness and absenteeism
  • Review all applications for leave /shift swap/Full day Swap to ensure it does not disrupt operations before forwarding same to HRD for final approval.
  • Prepare detailed reports on buying trends and customer requirements and forward to management for consideration. Monitor product life cycle and suggest new products and advice management on product withdrawal.
  • Oversee the process of product procurement, Inventory process, product storage, proper product display and sales of product.
  • Control losses that arise from damaged products, product stock out and expired products.
  • Keep abreast with changes in government policies and its effect on the business and inform Management.
  • Other responsibilities as may be assigned from time to time.