Responsibilities

• Key Responsibilities
  Merchant Research and Database Management:

  • Identify active sellers on Instagram, WhatsApp, TikTok and Facebook across fashion, food, foodstuff, beauty services, rentals, pre-orders, aso-ebi, digital goods, gadgets and cakes.
  • Maintain complete merchant records, including business name, social media handles, category, sales method, location, posting activity, public audience size, contact channel and permission status.
  • Record the source, assigned owner, sales stage, last contact and next action for each prospect. Capture current tools, advertising activity and estimated enquiry volumes where information is available, clearly distinguishing estimates from verified facts.
  • Rank prospects using agreed A, B and C criteria for activity, potential need and product fit. Update the database daily and check weekly for duplicates, inaccurate contacts, inactive accounts and opt-outs.

  Merchant Outreach and Sales:

  • Make personalised contact through approved direct messaging, WhatsApp or telephone channels, referring to each merchant’s products or business activity.
  • Understand the merchant’s challenges, including unanswered enquiries, unpaid orders, payment concerns and delivery coordination, and explain the relevant benefits of Tajami.
  • Arrange and deliver short demonstrations by video or chat. Explain approved product features, current pricing and payment terms clearly, without unsupported promises.
  • Respond professionally to objections, maintain an organised follow-up schedule and work towards agreed acquisition targets. Escalate technical or commercial questions requiring approval.

  Onboarding and Merchant Retention:

  • Guide new merchants through approved account connection, catalogue setup and business rules, and help them reach their first genuine customer conversation on Tajami.
  • Follow up on days 3, 7 and 14 after onboarding to identify barriers to use, resolve routine questions and escalate support needs.
  • Request referrals from satisfied merchants and obtain permission before sharing their feedback, business details or verified results in case studies.

  Reporting and Team Coordination:

  • Submit a weekly report covering qualified merchants added, outreach, replies, demonstrations, activations, retention, outstanding follow-ups and support required.
  • Share market insights, including common objections, responsive merchant categories, competitor tools, feature requests and potential partnership opportunities.
  • Attend a weekly virtual meeting for performance review, feedback, product updates and agreement on the next week’s priorities.
  • Remain available during agreed working hours and follow the reporting, record-keeping and administrative procedures coordinated by Tajami and SimplyHRM.