Responsibilities

• Key Responsibilities

  • Identify, develop, and secure new business opportunities in the freight forwarding and logistics market to consistently meet or exceed sales targets.
  • Build and maintain strong, long-lasting customer relationships by providing exceptional service and tailored logistics solutions.
  • Conduct thorough market research to identify potential clients and understand the competitive landscape.
  • Collaborate with the marketing department to create targeted sales campaigns, promotional materials, and other marketing strategies to attract new customers.
  • Keep abreast of the latest industry trends, regulatory changes, and best practices to provide clients with informed recommendations.
  • Conduct post-sale follow-up to ensure customer satisfaction, encourage repeat business, and obtain customer referrals.
  • Utilize a CRM system to manage sales pipeline, document customer interactions, and generate sales reports for management review.
  • Prepare and deliver presentations and proposals to potential clients, showcasing the company's capabilities and benefits.
  • Negotiate contract terms with clients and work closely with the operations team to ensure fulfillment of agreed upon services.
  • Regularly meet with key accounts to understand their ongoing needs and to ensure their expectations are being met by the company's services.
  • Proactively manage customer issues and concerns, working collaboratively with other departments to resolve them promptly.