Responsibilities

• Responsibilities

  • Responsible for the sale and promotion of optical fibre network products and services, to potential and existing customers and end-users in the territory, to differentiate the value of Coleman in the marketplace and secure new or extend existing selling opportunities.
  • Coordinates cross-functional account services (with Customer Service, Engineering, Technical Management, and Coleman’s suppliers) to lead the account and serve the customer with one, unified voice and to provide seamless support.
  • Collects market, customer, and competitor intelligence and insights and shares this knowledge with others, as appropriate, to inform sales, marketing, and technical strategies as well as the demand forecast and sales planning processes.
  • Collects sales information within the account to inform short-term and long-term sales forecasting (i.e., sales budget and 5-year plan) at the account and division level and inform inventory management efforts.
  • Manage all aspects of the commercial relationships with customers in the territory, including negotiation of supply contracts, pricing and supply/demand forecasting and management, to deliver budgeted sales and profitability.
  • Serves as an advocate for both Coleman and the customer by creating value for both parties.
  • Stays informed of customer requirements and key buying factors and uses this knowledge to pursue profitable selling opportunities for current or next generation products and to modify account plans, as needed.
  • Support existing customers in the territory with issues related to logistics, qualification, and/or a variety of fiber product supply and usage issues.
  • Making customer presentations to support and promote Coleman’s products and product initiatives to educate customers and keep them up-to-date on product changes and new products.
  • Use technical and industry knowledge to help in customer technical response negotiations.
  • Leverages the capability of the organisation in providing solutions to difficult technical issues associated with specific projects to external customers.
  • Customizes presentation / marketing collateral to fit the customer’s technical needs.
  • Investigating and resolving technical problems or concerns reported by customers when processing or deploying optical fibre networks, including site visits as required.
  • Providing a technical information service to customers. This includes writing reports for specific customers on particular aspects of interest or concern and identifying and distributing previously written materials as appropriate.
  • Representing the “voice of the customer” for projects to design and implement product solutions.