Responsibilities

• Job Position: Receptionist

  Job Location: Ikeja, Lagos
  Employment Type: Full-time

  Job Description

  • As a Hotel Receptionist, you will be the first point of contact for the guests, providing a warm welcome and ensuring their stay is memorable.

  Responsibilities

   

  • Greet guests warmly and assist them with check-in and check-out procedures, ensuring a smooth and efficient process.
  • Provide guests with information about the hotel's facilities, services, and local attractions to enhance their overall experience.
  • Maintain a clean and organised reception area, ensuring it presents a welcoming and professional ambiance.
  • Respond to telephone calls and emails in a courteous manner, providing helpful information and assistance to callers.
  • Handle guest inquiries, requests, and complaints promptly and professionally, aiming to resolve issues to the guests' satisfaction.
  • Manage room reservations and maintain accurate records of guest bookings and preferences.
  • Process payments and handle financial transactions accurately while adhering to the hotel's policies and procedures.
  • Coordinate with other hotel departments to ensure guests' needs are met promptly and efficiently.
  • Carry out administrative tasks, including filing, record-keeping, and maintaining guest information in the hotel's database.
  • Act as a point of reference for guests, offering advice and recommendations for local activities and dining options.