National Electronic Labour Exchange

Receptionist

Administration Lagos Aug 17, 2023 (NGN) 0 - 0 / Monthly

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Job Description

Lopterra Services Limited - Our client is an emerging leader in the hospitality industry with a prestigious hotel renowned for offering exceptional hospitality and guest experiences and a commitment to delivering unparalleled service

Responsibilities

Job Position: Receptionist

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description
- As a Hotel Receptionist, you will be the first point of contact for the guests, providing a warm welcome and ensuring their stay is memorable.
Responsibilities
- Greet guests warmly and assist them with check-in and check-out procedures, ensuring a smooth and efficient process.
- Provide guests with information about the hotel's facilities, services, and local attractions to enhance their overall experience.
- Maintain a clean and organised reception area, ensuring it presents a welcoming and professional ambiance.
- Respond to telephone calls and emails in a courteous manner, providing helpful information and assistance to callers.
- Handle guest inquiries, requests, and complaints promptly and professionally, aiming to resolve issues to the guests' satisfaction.
- Manage room reservations and maintain accurate records of guest bookings and preferences.
- Process payments and handle financial transactions accurately while adhering to the hotel's policies and procedures.
- Coordinate with other hotel departments to ensure guests' needs are met promptly and efficiently.
- Carry out administrative tasks, including filing, record-keeping, and maintaining guest information in the hotel's database.
- Act as a point of reference for guests, offering advice and recommendations for local activities and dining options.

Education + Experience

Qualifications and Skills
- B.Sc. Degree in Business Administration or other relevant field
- Minimum of 2 years of experience as a Receptionist or Front Desk Agent (Experience in the hospitality industry is an advantage)
- Exceptional customer service and interpersonal skills, with a welcoming and friendly demeanour.
- Excellent organisational and time management skills.
- A positive attitude, adaptability, and a willingness to work in a team-oriented environment.
- Knowledge of local attractions, events, and dining options is an advantage.
- Strong verbal and written communication abilities in English.
- Proficient in using computers, Microsoft office applications and familiar with hotel reservation systems
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Must maintain a neat and professional appearance at all times to reflect and uphold the high standards of the hotel.
Method of Application
Interested and qualified candidates should submit their CV in pdf to: [email protected] using the Job Position as the subject of the mail.