Responsibilities

• ob Position: Head of Operations (Medical Facility)

  Job Location: Abuja (FCT)
  Employment Type: Full-time

  Job Description

  • We are seeking an experienced and dynamic Head of Operations to oversee the operational functions of our client's medical facility.
  • As the Head of Operations, you will be responsible for ensuring the smooth and efficient day-to-day operations, optimizing processes, and enhancing the overall patient experience.
  • The ideal candidate should have a minimum of 5 years of experience in operations management within the healthcare industry and hold a BSc degree.

  Responsibilities
  Operational Management:

  • Develop and implement operational strategies, policies, and procedures to enhance the efficiency and effectiveness of the medical facility.
  • Oversee daily operations, including appointment scheduling, patient flow, medical records management, and facility maintenance.
  • Ensure compliance with regulatory standards, healthcare guidelines, and industry best practices.
  • Monitor key performance indicators (KPIs) and implement improvements to achieve operational targets and deliver high-quality patient care.

  Process Optimization:

  • Identify areas for process improvement and optimization to enhance operational efficiency and patient satisfaction.
  • Collaborate with cross-functional teams, including physicians, nurses, administrative staff, and IT professionals, to streamline workflows and implement standardized processes.
  • Utilize data analytics and performance metrics to identify bottlenecks, reduce waiting times, and improve resource utilization.
  • Implement technology solutions, such as electronic health records (EHR) systems and automated scheduling tools, to enhance operational efficiency.

  • Staff Management and Development:

    • Lead and manage a team of administrative and support staff, providing guidance, training, and performance feedback.
    • Ensure appropriate staffing levels, conducting workforce planning, and optimizing staff schedules to meet operational demands.
    • Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement.
    • Develop and implement training programs to enhance staff knowledge and skills related to operations and customer service.

    Patient Experience:

  • Ensure a patient-centric approach to service delivery, providing a welcoming and caring environment for patients and their families.
  • Monitor patient feedback and satisfaction surveys, implementing improvements to enhance the overall patient experience.
  • Collaborate with clinical teams to optimize patient flow, reduce wait times, and improve the quality and safety of care.
  • Address patient concerns and complaints promptly and effectively, ensuring timely resolution and patient satisfaction.

  Financial Management:

  • Work closely with the finance department to develop and manage budgets, control costs, and optimize resource allocation.
  • Identify opportunities for revenue growth and cost-saving initiatives without compromising patient care and quality.
  • Ensure accurate billing processes and compliance with insurance and reimbursement requirements.