Responsibilities

• Key Responsibilities
  Operations Management & Production Oversight:

  • Lead and oversee end-to-end business operations
  • Manage the full bespoke lifecycle (consultation → measurement → production → fitting → delivery)
  • Ensure zero-delay production flow and minimal remake rates
  • Supervise tailoring, beading, finishing, and production teams
  • Enforce strict adherence to SOPs, timelines, and production standards

  Business Performance & Revenue Optimization:

  • Drive monthly revenue targets through operational efficiency
  • Identify bottlenecks and implement immediate corrective actions
  • Improve production output and reduce delays
  • Ensure optimal resource utilization and cost efficiency

  Administrative & Process Control:

  • Manage vendors, procurement, and supply chain operations
  • Ensure inventory accuracy and accountability
  • Oversee order tracking systems to prevent delays or losses
  • Enforce documentation of all processes (no informal/verbal workflows)

  People Management & Accountability:

  • Supervise staff productivity, punctuality, and performance
  • Enforce discipline, structure, and accountability systems
  • Identify underperformance and implement corrective actions
  • Build a self-sustaining operational system

  Customer Experience & Brand Delivery:

  • Ensure a premium, seamless client experience
  • Resolve client complaints and escalations promptly
  • Maintain brand reputation through service excellence
  • Collaborate with sales to ensure delivery satisfaction

  Reporting & Performance Tracking:

  • Track daily, weekly, and monthly KPIs
  • Prepare and submit:
    • Daily operational reports
    • Weekly production reports
    • Monthly performance summaries
  • Monitor operational efficiency and improvement metrics