Responsibilities

• Essential Job Function

   

  • Sets up operational parameters and modalities for both passenger and cargo 
  • Delivers high level of Customer service and ensures every station staff imbibes the culture of excellent customer service,
  • Collates and effectively use data on customer behavior, pattern, trend etc to make informed customer developmental decisionsDevelops and implement transportation policies,
  •  Liaises with and maintains excellent working relationships with transport authorities (LASTMA, VIO, FRSC, Police etc.),
  • Investigates and resolves customer complaints and challenges,
  •  Develop and implement plans that would impact the company’s bottom line, 
  • Develops various productivity processes and closely monitors, analyzes and reports result of fleet operational excellence,
  • Manages and drives day-to-day process flow of all fleet operations with focus on excellent execution of Standard Operating procedures to ensure growth through customer satisfaction,
  • Directs and manages the preventive, routine maintenance and corrective  repairs of the fleet to avoid business disruption,
  • Ensures availability of vehicles needed for operations and keep vehicle downtime at less than 5% efficiency rate,
  •  Keeps abreast of government regulations as it relates to the transport sector, 
  • Designs and implements journey management plans,
  • Constantly reviews road conditions to enhance effective 
  • Conducts regular safety audits on fleets,
  • Conveys rules, directives and methods to all station personnel,
  •  Monitors the general operations of the station staff to make sure that their operations are in compliance with guidelines, safety measures,