The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.
Business Assurance Manager Nigeria
The purpose of the role is to provide professional advice and support to exams operations within Nigeria in the achievement, monitoring and embedding of Quality and Compliance Assurance (QCA), IELTS and other awarding body standards. The focus will be on understanding the broad range of standards and how they apply to a range of Exams policies and procedures and supporting Operations in navigating a path through them to advise on appropriate solutions to target improvements and manage risk. To support centres on effective implementation of action points arising from Exams compliance audits and reviews.
Main accountabilities but not limited to the following:
Undertake a scheduled number of full QCA reviews of exam operations (i.e. self-assessments) both in onsite locations and offsite venues in Nigeria. providing clear, prioritized recommendations to support exams operations improved compliance and mitigate any identified risks.
Support, develop and guide exam colleagues in carrying out their self-assessments. Providing ongoing guidance and updates to exam colleagues regarding corporate and board-specific standards, requirements, and risk mitigation.
Internal customer focus
Build an in-depth understanding of the specific operational context, opportunities and challenges facing Nigeria cluster, to ensure that the advice and support provided is based on informed insight into the business and operating context.
Seek internal customer and other stakeholder feedback to monitor satisfaction with the standard of advice and support provided as well as make recommendations to the Business Assurance Lead and Cluster Head of Operations on areas of improvement.
Identify opportunities for improvements within the established quality and compliance processes and procedures and make recommendations to the to the Head of Business Assurance and Cluster Head of Operations.
Support the Head of Business Assurance and contribute to the maintenance and improvement of Global Compliance standards, procedures, and processes to ensure that they are aligned with changing Exam Board standards and best practice, ensuring the needs of Nigeria exams operations and working context are promoted.
Proactively maintains a sound working knowledge of developments in external policy, practice, and regulation within their functional discipline to build credibility, confidence, and business insight.
May be the “go to person” for first-line advice and guidance on a specific practical process, topic or system – either within the corporate functional department as a whole or embedded within a particular geographical unit or SBU team.
Relationship & stakeholder management
Develops good working relationships with appropriate colleagues throughout the British Council and in the relevant functional discipline to facilitate the effective provision of high quality and customer-focused services and advice.
As required, represents the British Council in discussions and dealings with external suppliers/providers
Plans and prioritizes own activities, which span across a range of different work streams or internal client relationships. Responds to changing and at times competing requirements to ensure effective delivery of responsibilities over a monthly/quarterly time horizon
Tasks and coordinates others (e.g. internal customers, colleagues or third party suppliers) to complete activities in accordance with agreed corporate procedures relevant to the functional discipline
Support teams to manage their risks within the agreed risk appetite and providing the Exams management and other stakeholders with assurance that our risk taking is appropriate and that significant risks are being managed.
Record and review risks facing exams operation in local risk registers.
Role specific knowledge and experience:
Experience of conducting Quality and Compliance audits and/or quality reviews (including self- reviews) for example in an exams or customer focused environment
Broad understanding of the breadth and range of examination distribution products and services delivered in Nigeria.
In addition to ability to meet main accountabilities detailed above, good relationship and stakeholder management skills.
Education + Experience
IELTS auditing experience, either internally or in contractor capacity
Four years in an exams administration or similar role.
Pay Band – BRC-6-F
Salary: NGN14 297 766,00 per annum plus benefits
Contract Type – Indefinite Contract
Locations: Lagos or Port Harcourt, Nigeria
Language requirements: Proficient in English language (CEFR C1 or above) and excellent report writing skills.
Regular travel within Nigeria and occasional travel to non- represented markets.
Occasional evening and weekend working will be needed, for example when travelling or carrying out exam’s reviews.
Role holder must have existing rights to live and work in the country the role is based.
Closing Date – 22 November 2023 applications will close 23:59 South Africa Time
Please ensure you include a supporting statement that highlights your skills, knowledge, and experience. This information will be used in the shortlisting assessment.
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The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
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We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.