Responsibilities

• Job Location: Ilupeju, Lagos

  Job Description

   

  • Receiving, processing and verifying the accuracy of customer’s information and registration, as well as utilizing the organization’s internal CRM.
  • Opening of customer accounts by recording account information.
  • Maintenance and updating of customer records.
  • You are expected to ensure and provide quality service to both internal and external customers.
  • Receive inquiries from clients and give needed feedback/or contact the necessary authority to help resolve a variety of order-related issues.
  • Will be expected to access the company’s internal system to obtain and extract information and provide customer service management with the data for inclusion in various scheduled and special reports.
  • Resolution of product or service problem by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment; following up to ensure resolution.
  • Initiating the required action for response to customer service request for order changes, including the maintenance of order/customer information registration and communication of the changes to the appropriate personnel/departments.
  • Participating and providing expertise as a member of the customer service’s departmental team.
  • Attracting of potential customer by answering product and service questions; suggesting information about other product and service.
  • Maintenance of financial account by processing customer adjustments.
  • Recommending potential products or services to management by collecting customer information and analysing customer needs.
  • Preparation of product or service report by collecting and analysing customer information.
  • Contributing to team effort by accomplishing related result as needed.