Responsibilities

• Key Responsibilities
  Account Management:

  • Maintain and develop strong relationships with clients, ensuring their freight needs are met.
  • Regularly communicate with clients to provide updates on shipment status, resolve any issues, and address concerns.
  • Handle client queries regarding shipment processes, costs, and timelines.

  Freight Coordination:

  • Coordinate with shipping lines, airlines, customs brokers, and other logistics partners to ensure smooth freight movement.
  • Ensure timely pick-up, transportation, and delivery of goods based on customer requirements.
  • Prepare and manage necessary documentation such as bills of lading, customs declarations, and shipping instructions.

  Documentation and Compliance:

  • Ensure all required shipping and regulatory documents are accurately prepared and submitted on time.
  • Keep up-to-date with customs regulations, import/export compliance, and industry best practices.
  • Liaise with customs authorities to ensure smooth clearance of shipments.

  Billing and Finance:

  • Generate invoices, review client accounts, and ensure prompt payment.
  • Track freight charges, duties, and taxes, and ensure they are correctly billed to clients.
  • Work closely with the finance department to resolve any discrepancies in billing or payments.

  Reporting:

  • Provide regular reports to management on account performance, client feedback, and operational issues.
  • Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, client satisfaction, and profitability.

  Customer Service:

  • Address customer inquiries and resolve issues related to delayed shipments, damaged goods, or incorrect deliveries.
  • Ensure a high level of customer satisfaction through effective communication and problem-solving.

  Business Development:

  • Identify opportunities to upsell additional services to existing clients.
  • Support the sales team in acquiring new clients and expanding the company’s freight forwarding services.