Responsibilities

• • Develops and executes business strategies to expand franchise operations, generates leads, drives growth, and constantly seeks ways to improve customer satisfaction.
  • Interviews potential franchisees and reviews applications to determine eligibility.
  • Recruits new franchisees based on financial resources, business experience, and personal characteristics, and provides support in the development of a business plan.
  • Develops and implements training programs for new franchisees.
  • Develops key performance indicators (KPIs) for franchise outlets to measure business results and customer satisfaction.
  • Develops and monitors the administration of franchise SOPs, procedures, mechanisms, and manuals to manage compliance with franchise agreements, company standards, values, and business ethics.
  • Records events of non-compliance and executes compliance protocols for franchisees; generates prompt notices to franchisees on events of non-compliance or breach.
  • Manages the stock level of products for franchise outlets and ensures prompt restocking of products as required.
  • Ensures the monthly rebate for franchisees is processed and made available within 7 days of the new month.
  • Ensures the company’s tools and assets are always maintained and kept in good condition.
  • Reviews financial statements to ensure franchisees are meeting the financial and operational targets of performance.
  • Works with the marketing team in the development of promotional plans for new products and services to ensure effectiveness in increasing brand recognition and sales in the region.
  • Reviews contracts, processes renewals, and enforces licensing expectations.
  • Performs business and competitive analysis and projections to assess the health of franchise outlets monthly.
  • Troubleshoots and provides supervisory support in solving business problems as needed.