Responsibilities

• Job Title: Manager - ePayment, Information Technology

  Job Identification: 2707
  Location: Ikoyi, Lagos
  Job Category: Level 3
  Reports To: Senior Manager - IT Engineering
  Division: Information Technology

  Mission

  • Provide guidance and hands-on support for the building, extension, stability and performance of all digital payment platforms exposed to MTN customers.
  • This includes the usability, security and continuity of all such platforms from an engineering perspective.

  Description

  • Improve revenue from ePayment transactions by ensuring stability and availability of 99.8% or not more than one service interruption per quarter for all ePayment platforms
  • Coach and train the team to ensure understanding of the department's objectives and goals, awareness of set targets/requirements and regularly review their training needs.
  • Review individual team members' performance and complete appraisals in accordance with employee performance appraisal procedures and time schedules.
  • Increase customer retention and stickability to the brand by extreme management of payment failures with appropriate notifications to customers and re-processing failed transactions in batches.
  • Work with Enterprise to negotiate with aggregators to finalize agreements by providing technical advice and inspecting the platforms of the aggregators.
  • Work with banks and security to prevent payment fraud through our payment gateway.
  • Understand the focus of future business and support all ePayments activities.
  • Understanding of secured and scalable way of building ePayment systems and using ML to automate exception correction.