Responsibilities

• Job Title: Customer Service Officer

  Location: Abuja (FCT)
  Employment Type: Full-time

  Job Description

  • As a Customer Service Representative with us, you'll be at the forefront of enhancing our customer's online shopping experience.
  • We are seeking an individual who is passionate about helping others, keenly knowledgeable about our products, and excited to contribute to a seamless digital purchasing journey.

  Key Responsibilities

  • Respond to customer inquiries via phone and email regarding products, services, orders, and delivery.
  • Guide online customers through the purchasing process, assisting with product selection, order customization, and payment queries.
  • Handle complaints and returns professionally, aiming for customer satisfaction and brand loyalty.
  • Stay informed about our furniture collection, including details, materials, care instructions, and availability.
  • Collaborate with the logistics team to update customers on delivery timelines, potential delays, or other related concerns.
  • Use the e-commerce platform's backend to track orders, manage returns, and update customer details.
  • Provide feedback to the e-commerce and product teams based on customer feedback and recurring issues.
  • Work closely with the marketing team to assist in seasonal promotions, offers, or loyalty programs.