Education + Experience

• Educational Qualifications

  • B.Sc Degree in Hospitality, Restaurant Management or other related field
  • At least 5 years experience in an upper luxury five star hotel
  • 3 - 15years experience as a Food and Beverage Manager in a luxury five star hotel
  • Certification in HACCP, HSE and food safety is an added advantage

  Position Requirements:

  • Professional demeanor appropriate for a luxury environment
  • Must have working knowledge of point of sale systems
  • Strong customer service experience, interpersonal, and communication skills are required
  • Possess confidence in making decisions for health of the operation
  • Resolve guest and team member issues quickly and efficiently
  • Identify opportunities and create action plans to enhance and optimize food and beverage operation
  • Be growth oriented
  • Monitor financial performance to drive business decisions
  • Set and deliver on goals which support company-wide goals in finance, guest satisfaction, and team member engagement
  • Lead and support team members in individual growth and career advancement plans to contribute to our internal leadership pipeline
  • Create positive work environment that is guest-focused
  • Collaborate with other members of camp management and the corporate team
  • Prioritize tasks effectively
  • Submit high quality work products in a timely manner
  • Promote company sustainability initiatives
  • Acts as the guest service role model for the restaurant; set a good example of excellent customer service and creates a positive atmosphere for guest relations.
  • Assists servers and hosts on the floor during meal periods and high demand times.
  • Handles guest problems and complaints.
  • Ensures staff understands local, state, and Federal food and liquor laws.
  • Ensures compliance with all food & beverage policies, standards, and procedures by training, supervising, follow-up, and hands-on management.
  • Strong analytical, decision-making and problem- solving skills
  • Ability to multi-task and work in a fast-paced, dynamic environment
  • Ability to be flexible, adaptable and responsive to change
  • Contribute to the development of the food and beverage menus
  • Ensure all team members have required certifications for food and alcohol handling
  • Think critically to respond and react quickly to ever changing situations on property
  • Establish and clearly communicate goals and expectations using strong interpersonal skills
  • Professional in all internal and external communications
  • Maintains service and sanitation standards in restaurant, bar/lounge, and room service areas.
  • Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Empowers Waiters and Waitresses to provide excellent customer service.
  • Monitors alcohol beverage service in compliance with local laws.
  • Supervises daily shift operations
  • Ensures staffare in compliance with appearance standards.
  • Inspects dining room serving stations for neatness and cleanliness.
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on the quality of food and beverage, service levels, and overall satisfaction.
  • Schedules dining reservations and arrange parties or special services for diners.
  • Ensures corrective action is taken to continuously improve service results.
  • Schedules, trains, develops, empowers, coaches, and counsels, resolves problems, provides open communication and recommends discipline when appropriate.
  • Holds daily line-up meetings and monthly departmental meetings with staff reviewing daily events, safety issues/concerns, and guest comments.
  • Edits work schedules and evaluate the work performance of employees.
  • Training – 10%

  Knowledge, Skills, and Abilities:

  • Excellent leadership skills
  • Ability to perform all tasks for each position in FOH F&B
  • Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
  • Ability to remain calm and well organized under pressure while working quickly.
  • Ability to prioritize and maintain multiple tasks at a time.
  • Keeps emotions under control.
  • Excellent time management skills.
  • Proficient in Open Table reservation system
  • Computer savvy (MS Office suite)
  • Basic math skills for cash handling; ability to provide change and count bank at end of shift
  • Adaptable to a changing work environment.
  • Local knowledge of the community (attractions activities, etc.)
  • English language and professional communications skills are required.
  • Strong verbal and written skills
  • Strong organizational skills with attention to detail.
  • Ability to properly operate the telephone and all software used for the POS system.
  • Strong math skills.
  • Thorough knowledge of Food and Wine, as well as Beer, liquor, and mixed drinks.
  • Must demonstrate accuracy and thoroughness.
  • Knowledge of elementary financial controls
  • Ability to respond promptly to customer needs.
  • Ability to communicate effectively with guests and Grand Performers
  • Must speak clearly and persuasively in positive or negative situations.
  • Proficient in Micros POS system

  Salary
  N180,000 - N200,000 / month.

   

  How to Apply
  Interested and qualified candidates should forward their C.V / Resume to: [email protected] and copy [email protected] using the job title as the subject of the mail

   

  Application Deadline  29th February, 2024.

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