Responsibilities

• Job Title: Front Desk / Customer Service Officer

  Location: Ikoyi, Lagos
  Employment Type: Full-time

  Job Summary

  • Ensure maintenance of proper office protocol in receiving visitors and guests.
  • Provide effective reception management with first class customer service at all times.
  • Ensure prompt payment of all utility bills at all the company locations to avert service failure.
  • Handle complaints; provide appropriate solutions and alternatives within the time limits on behalf of the company.
  • Resolving of all customers complains on the meters installed
  • Maintain good office ambience of company’s location while overseeing the activities of cleaners and security guards.
  • Keeping records of Walk in guest, customer interactions, transactions, comments, and complaints.
  • Provide clear and direct communication to all support staff such as cleaners and security guards on performance expectations, productivity and accountability for optimal performance.
  • Handle all incoming calls and mails and route them appropriately.
  • Selling of cards to generate token for electricity via POS.
  • Sending of payment advice to customers for payment