National Electronic Labour Exchange

Customer Service Coordinator

Logistics & Warehousing Dec 11, 2023 (NGN) 0 - 0 / Monthly

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Job Description

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

Key Accountabilities
- To respond quickly and efficiently to all incoming sales enquiries via telephone or email.
- To follow-up on all queries and preparing customer quotes and orders
- Booking of Containers for Exports
- Submitting Costing for cross trade invoicing
- To liaise at all times with all team members and work as a team to reach targets set by the Departmental Manager
- Minimize and avoid Extra fees/costs by confirmation customer details
- Work at optimum to avoid payment of extra fees and penalties coming from non-adherence of destination
- Liaising with FWD Agents and Shipping companies re: loadings, inspections, ETD, ETA
- Finalising shipping and clearing documents with all stakeholders
- To record the progress of all enquiries and translate into a weekly report, including source of business trends and other relevant reports as directed by the Manager.
- Update of tracking system to ensure efficient tracking of shipments or orders
- Liaise with Finance team on customer service-related activities such as Accounts Receivables, Customer Claims, etc
- Secure inspections and submit documentation for the issuance of COC, COA, COO, EUR1, EX1
- Working closely with the Technical Specialist Co-ordinator on Processing of BOQ’s and quotations
- Ensure that Business Developers are notified of any quotations processed in their respective regions
- Processing of customer orders

Education + Experience

Qualifications Required
- Degree in relevant field, Supply Chain, Logistics and other relevant certification
Specific work experience, knowledge and skills required to fulfill the role:
- 3 years experience in a co-ordinator/administrator role in an internal sales environment.
- Experience in Exports, Logistics and Supply Chain management
- Fluent in French and English
- Customer Service experience is essential
- Ability to identify and resolve problems and put forward recommendations
- Adherence and awareness of internal controls
- Ability to write and communicate business trends and recommendations in a structured professional manner
- Good planning and organisational skills to ensure workloads are managed effectively
- Working knowledge of an ERP system (SAP) will be an advantage.
- A good understanding of import and exports transportation principles (INCOTERMS)
- Knowledge of MS Office
- Strong numeracy skills
- Attention to detail
- Good team working skills
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using "Customer Service Coordinator" as the subject of the mail.

Note: Only suitable and qualified candidates wil be contacted.

Application Deadline 21st December, 2023.